ASPN Pharmacies, LLC respects the privacy of every patient, caregiver, prescriber and visitor who interacts with our pharmacy network and medication management services. This Privacy Policy explains what information we collect, why we collect it, how we protect it, how long we keep it and the choices that are available to you. Please read it carefully before using our website or services.
This policy applies to the website at aspnpharmacies.autos, to the pharmacy services operated by ASPN Pharmacies, LLC and to every related communication channel that links to this page. By using our website or services you agree to the practices described below. If you do not agree, please do not use our website or services.
1. Introduction and Scope
ASPN Pharmacies, LLC is an integrated pharmacy systems practice with its office at 290 W Mount Pleasant Ave Ste 4210, Livingston - 07039-2761, United States (US). We operate a pharmacy wall of prescription canisters and fill stations and provide prescription filling, medication synchronization, medication therapy reviews, immunizations, home delivery and long-term care pharmacy services. This Privacy Policy describes how we handle personal information across all of those activities, as well as across this website.
This policy covers information that identifies or could reasonably be linked to an individual, which we call personal information. It applies whether you contact us through our website, by telephone, by email, in person at the counter, or through a prescriber or care partner. It also applies to information we receive as part of dispensing a prescription or coordinating a refill schedule.
Where separate notices are required for a specific service, those notices will supplement this policy rather than replace it. Where the law of a particular jurisdiction gives you stronger rights than this policy describes, those stronger rights will apply. Our goal is a single clear standard that protects every person whose information passes through our pharmacy wall.
2. Information We Collect
We collect information that you provide directly, information that is created as we provide services, and information that is gathered automatically when you use our website. The categories below describe the main types of information we may hold.
- Identity information such as name, date of birth, and government issued identifiers where the law requires them for dispensing.
- Contact information such as mailing address, telephone number and email address.
- Prescription information such as the medication, strength, directions, prescriber and refill history.
- Payment information such as insurance identifiers, plan details and billing contact data.
- Delivery information such as the delivery address, preferred window and the name of a person who can receive an order.
- Website information such as the pages you view, the device and browser you use, and a truncated network address.
- Communication records such as messages you send through our contact form, email correspondence and notes from telephone conversations.
We ask that you provide only the information that is needed for the service you are requesting. Providing less information may mean we cannot fill a prescription, schedule a delivery or complete a transfer.
3. Pharmacy and Health Information
Because we are a pharmacy, some of the information we handle is health information that receives heightened protection under applicable law. This includes medication names, diagnoses that appear on a prescription, immunization records and notes from a medication therapy review. We treat this information as sensitive and limit access to the pharmacists and staff who need it to provide care.
We use health information to verify an order, to screen for interactions or duplications, to prepare a review, to administer a vaccine and to keep a complete medication history on file. We do not sell health information, and we do not use it for advertising. Any disclosure of health information is limited to the purposes described in this policy or to purposes that the law requires or permits.
When you ask us to coordinate with a prescriber, a care community or another pharmacy, you authorize us to exchange the minimum information needed to complete that coordination. You may withdraw that authorization at any time in writing, although we may still need to retain records that the law requires us to keep.
4. How We Use Information
We use the information we collect to deliver and improve our services, to keep patients safe and to operate an accurate pharmacy wall. The principal purposes are listed below.
- To receive, verify, fill, label and release prescriptions, including the double count and pharmacist check that our practice requires.
- To synchronize refills onto a single monthly date and to contact prescribers when a renewal is needed.
- To conduct medication therapy reviews and to share findings with the prescriber who requested or authorized the review.
- To administer immunizations and to maintain an accurate vaccination history.
- To prepare, route and confirm home deliveries, including temperature sensitive items.
- To build and reconcile long-term care packs for care communities that we serve.
- To respond to messages, questions and requests that you send to our team.
- To verify eligibility, process payment and coordinate with insurance plans.
- To protect the security and integrity of our systems, and to detect or prevent fraud.
- To meet legal, regulatory and record keeping obligations that apply to a licensed pharmacy.
We may also use de identified or aggregated information that cannot reasonably identify you in order to understand service demand, plan staffing and improve the layout of our stations. Aggregated information is not personal information and is not subject to the restrictions described in this policy.
5. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing personal information, we rely on the following bases. We process information to perform a service you have requested or to take steps at your request before providing that service, such as filling a prescription or arranging a delivery. We process information to comply with legal obligations, including pharmacy record keeping, controlled substance reporting and tax requirements.
We process information for our legitimate interests in operating a safe and efficient pharmacy, which includes protecting our systems, preventing fraud and improving our services, provided that those interests are not overridden by your rights. Where we process health information or other sensitive categories, we rely on your consent, on the provision of health care, or on another basis that the law permits. Where we rely on consent, you may withdraw it at any time without affecting processing that already occurred.
7. Prescribers and Care Partners
Our services depend on accurate coordination with prescribers, clinics, care communities and other pharmacies. When you ask us to transfer a prescription, we contact the current pharmacy and exchange the minimum information needed to complete the transfer. When you ask us to synchronize refills, we may contact a prescriber to request renewals ahead of the scheduled date.
Care partners who administer medication to a resident receive the information needed to give the correct dose, which may include the resident medication list, the pack configuration and the administration schedule. We ask care partners to protect that information and to use it only for the resident care that we jointly provide. If you are a care partner and you believe information has been handled incorrectly, please contact us so that we can investigate promptly.
9. Home Delivery and Logistics Data
For home delivery, we collect the information needed to route an order safely: the delivery address, the preferred window, the name of a person who can receive the package and any handling instructions. We share the minimum necessary details with the courier who completes the delivery, and we confirm that the package was staged and released.
We retain delivery records so that we can answer questions about a shipment, resolve a missing package and demonstrate that a controlled item reached the correct location. Temperature sensitive deliveries retain a handling record as well. You may update your delivery details at any time, and you may ask us to stop delivery and switch to counter pickup instead.
10. How We Protect Information
We use administrative, technical and physical safeguards to protect personal information. Access is limited to staff and pharmacists who need the information to do their work, and we use role based permissions so that a person can reach only the records that their role requires. Records on the pharmacy wall are stored in controlled areas that are not open to the public.
We protect electronic information with encryption in transit, secure authentication, logging and routine review of our systems. We train our team on privacy and security practices, and we require service providers to maintain protections that are appropriate to the sensitivity of the information they handle. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to reduce risk and to correct any weakness we find.
11. How Long We Keep Information
We keep personal information only for as long as we need it to provide services, to meet legal obligations and to resolve any dispute. Pharmacy records are generally retained for the period required by the laws that govern our license, which is often several years after the last dispensing activity. Health and immunization records may be retained longer where clinical or legal requirements demand it.
Website analytics information is kept for a shorter period and is aggregated where possible. Delivery records are retained for the period needed to resolve shipment questions and to satisfy record keeping rules. When information is no longer needed, we delete it or remove the details that would identify an individual, using methods that are appropriate to the format in which the information is stored.
12. Your Privacy Rights
Depending on where you live, you may have rights to access the personal information we hold about you, to correct information that is inaccurate, to delete information that we no longer need, to restrict or object to certain processing, and to receive a portable copy of information you provided to us. You may also have the right to withdraw consent where processing is based on consent.
To exercise a right, contact us using the details in the final section of this policy. We will verify your identity before acting so that we do not release information to the wrong person. We will respond within the time required by applicable law, and we will explain any basis on which we must decline a request. You will not be discriminated against for exercising a privacy right, and our services remain available to you on the same terms.
Where you have a relationship with a care community that submits information on your behalf, you may also raise a request through that care partner. We will coordinate with the care partner to the extent the law allows while protecting the confidentiality of other individuals.
13. Privacy for Children
Our website is intended for adults and for caregivers acting on behalf of a patient. We do not knowingly collect personal information from a child through the website, and we ask that a parent or guardian contact us on behalf of a minor. When a prescription is filled for a patient who is under the age of majority, the information is handled under the authority of the parent, guardian or legal representative as required by law.
If we learn that we have collected information from a child through the website without appropriate authority, we will delete it promptly. A parent or guardian who believes that a child has provided information to us may contact us at any time so that we can take appropriate action.
14. Third Party Links and Services
Our website may link to third party websites or services that we do not control. These links are provided for convenience, and their privacy practices are governed by their own policies rather than this one. We encourage you to review the privacy policy of any third party service before providing personal information to it.
If you reach our website through a third party link, that third party may collect information about your visit under its own policy. We are not responsible for the content, security or privacy practices of any third party. When we use a third party to support our own operations, we do so under a contract that requires confidentiality and appropriate safeguards, as described earlier in this policy.
15. International Data Transfers
We are based in the United States, and the information we collect is generally processed and stored in the United States. If you access our website or services from another country, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.
Where we transfer personal information across borders, we use safeguards that applicable law requires, which may include contractual commitments that obligate the recipient to protect the information. We limit cross border transfers to the purposes described in this policy and to service providers that can meet our standards for confidentiality and security.
16. Automated Decisions and Profiling
Our systems use logic to help route work at the pharmacy wall, such as placing a refill on the synchronization calendar, ordering a delivery route or flagging a possible interaction for a pharmacist to review. These tools support professional judgment rather than replace it. A pharmacist makes the clinical decisions, and any alert that could affect a patient is reviewed by a qualified person before it changes care.
We do not use personal information to make decisions that produce legal or similarly significant effects about an individual without human review. If you have questions about how a particular decision was reached, you may contact us and request an explanation, and we will provide one to the extent the law allows.
17. Breach Notification
We maintain procedures to detect, investigate and respond to a security incident that affects personal information. If we determine that a breach has occurred and that notification is required, we will notify affected individuals, regulators and other parties as required by applicable law without unreasonable delay. A notification will describe the nature of the incident and the steps we are taking to protect those affected.
We investigate every reported concern, whether it comes from a patient, a care partner, a prescriber or a service provider. If you believe that your information has been compromised, please contact us immediately using the details below so that we can begin an investigation and take appropriate corrective action.
18. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our technology or the law. When we make a material change, we will update the effective date at the top of this page and, where required, provide a more prominent notice. We encourage you to review this policy periodically so that you always know how we protect information.
Your continued use of our website or services after an updated policy takes effect means that you accept the revised policy. If you do not agree with a change, you may stop using our website and contact us to discuss your options, including the closure of any online account.
19. How to Contact Us
If you have a question about this Privacy Policy, if you wish to exercise a privacy right, or if you have a concern about how your information has been handled, please contact ASPN Pharmacies, LLC using the details below. We take every privacy inquiry seriously and we will respond as quickly as we can.
ASPN Pharmacies, LLC
290 W Mount Pleasant Ave Ste 4210
Livingston - 07039-2761
United States (US)
Email: pharmacy@aspnpharmacies.autos
Phone: +19378062715
If you are not satisfied with our response, you may have the right to lodge a complaint with the data protection or health privacy authority that supervises your jurisdiction. We will cooperate fully with any lawful inquiry.